Assistant Night Manager
1 week ago
About the Role
As an Assistant Night Manager at Hilton Hotels, you will play a crucial role in ensuring the smooth operation of our Front Office team during night hours. Your primary responsibility will be to assist the Front Office Manager in evaluating guest satisfaction levels and monitoring trends to drive continuous improvement.
Key Responsibilities
- Oversee the entire Front Office operation to maintain high standards of service and quality.
- Assist the Front Office Manager in evaluating guest satisfaction levels and monitoring trends.
- Serve as a point of contact for regular and important guests.
- Complete Night Audit duties to ensure accurate financial reporting.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- Represent the Night Manager and other senior managers in their absence, taking full responsibility for the hotel.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Compile adequate handover to Early staff/Duty Manager.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- Conduct Health and Safety Checks and Night Walks.
- Maintain a good status awareness of all hotel areas.
Requirements
- Previous supervisory experience in Front Office within the hotel, leisure, or retail sector.
- Competent level of IT proficiency.
- Excellent leadership and management skills.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Excellent grooming standards.
- Positive attitude and good communication skills.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
What We Offer
- Uniform provided and laundered.
- Free and healthy meals when on duty.
- Grow your Career.
- Personal Development programmes designed to support you at every step of your career.
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com).
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
- Team Member Referral Program.
- High street discounts: with Perks at Work.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Discounted dental and health cover.
- Discounted Car Parking.
- Up to 4 weeks temporary accommodation if relocating at a discounted rate.
- Modern and inclusive Team Member's areas.
About Hilton Hotels
Hilton Hotels is a global hospitality company that operates a portfolio of 18 world-class brands. We are committed to delivering exceptional guest experiences and creating opportunities for our Team Members to grow and develop their careers.
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