Hotel Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Travelodge Full time
Assistant Hotel Manager Job Description

Travelodge is a leading hotel chain with over 590 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering exceptional customer experiences and providing unbeatable value.

Key Responsibilities:
  • Lead and motivate hotel teams to deliver high-quality service and products.
  • Ensure rooms and communal areas are cleaned to company standards.
  • Maximize food and beverage sales through effective cross-selling and upselling.
  • Review customer feedback to develop targeted action plans.
  • Work with team members to create personal development plans and recruit motivated staff.
  • Oversee repairs and maintenance, and manage rotas, banking, and health and safety.
Requirements:
  • Preferably an Assistant Manager or equivalent in a customer-facing industry.
  • Experience of leading a team and managing food and beverage operations is advantageous.
Benefits:
  • Flexible shift patterns.
  • 50% discount on rooms, food, and drink.
  • Discounts for friends and family with thousands of rooms at £14.99.
  • £50 voucher on each work anniversary.
  • Additional holiday with each year of service.
  • Discounts off high street retailers and mobile phone bills.
  • Pension scheme with 8% employer contribution.

At Travelodge, we value attitude and character as much as experience. We respect every employee's contribution and recognize those who go above and beyond. By achieving customer satisfaction targets, Assistant Hotel Managers can earn an annual bonus of up to 13%.


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