Hotel Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom AccorHotel Full time
Job Title: Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at AccorHotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional customer service, and leading a team of hospitality professionals.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Supervise and train a team of hospitality staff to ensure excellent service delivery
  • Manage the day-to-day operations of the hotel, including front office, housekeeping, and food and beverage services
  • Monitor and control costs, ensuring efficient use of resources and minimizing waste
  • Collaborate with other departments to ensure seamless service delivery and high-quality guest experiences
Requirements:
  • Previous experience in a supervisory role in the hospitality industry
  • Excellent communication and leadership skills
  • Ability to work under pressure and make sound decisions quickly
  • Strong problem-solving and analytical skills
  • Knowledge of hospitality industry standards and best practices
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Qualifications: Previous experience in a supervisory role, excellent communication and leadership skills, ability to work under pressure, strong problem-solving and analytical skills, knowledge of hospitality industry standards and best practices.

Remote Work: No

Employment Type: Fulltime


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