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Night Concierge

2 months ago

London, Greater London, United Kingdom Rendall & Rittner Full time

Exciting Opportunity for a Residential Concierge

Rendall & Rittner, a leading residential leasehold property management company, is seeking a skilled Concierge to join their team. As a Concierge, you will be responsible for creating a positive and safe environment for residents, guests, and the team.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring a high level of satisfaction among residents and guests.
  • Proactively seek opportunities to drive the performance of the development, identifying areas for improvement and implementing solutions.
  • Manage complaints and feedback effectively, serving as the main point of contact for all queries.
  • Build strong working relationships with residents, guests, and external contractors, fostering a collaborative and supportive environment.
  • Develop and maintain a thorough knowledge of the development's amenities, services, and policies, providing expert guidance to residents and guests.

Requirements:

  • Passionate about creating a positive and safe environment for residents, guests, and the team.
  • Expert in customer service, using this expertise to lead, engage, and inspire others.
  • Proactive in seeking opportunities to drive the performance of the development.
  • Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
  • Values and supports the team, building strong working relationships with residents, guests, and external contractors.

About Rendall & Rittner:

Rendall & Rittner is a respected and award-winning residential leasehold property management company, known for delivering first-class property management services. As a Concierge with Rendall & Rittner, you will have the opportunity to work with a talented team, develop your skills and knowledge, and make a meaningful contribution to the success of the company.

What We Offer:

  • A competitive salary and discretionary bonuses.
  • A comprehensive benefits package, including a pension plan and employee assistance programs.
  • Opportunities for career growth and professional development, including fully funded training programs.
  • A collaborative and supportive work environment, with a focus on teamwork and open communication.