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Front Desk Associate

2 months ago

Nottingham, Nottingham, United Kingdom Village Hotels Full time
Be the Face of Village Hotel Club

As a Receptionist at Village Hotel Club, you will be the first point of contact for our guests, setting the tone for their stay with us. We're looking for someone with a warm and welcoming personality, who can provide exceptional customer service and make our guests feel at home.

What You'll Do
  • Provide a warm and friendly welcome to our guests, ensuring they feel valued and cared for.
  • Be a font of knowledge about the hotel and local area, making recommendations and solving problems before they arise.
  • Work collaboratively with the team to ensure seamless service delivery and exceed guest expectations.
  • Stay up-to-date with hotel information and local events to provide informed recommendations to our guests.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee Discount on overnight stays at Village Hotels.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.

We're looking for someone who is passionate about delivering exceptional guest experiences, has a great memory, and is proactive in solving problems. If you're a team player with strong communication skills, we'd love to hear from you