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Technical Director, Program Delivery

2 months ago

London, Greater London, United Kingdom Operation Technical Limited Full time
About the Role

We are seeking a highly experienced Technical Director, Program Delivery to oversee the successful delivery of technical products and services to one of our core clients in the Food and Beverages industry. The ideal candidate will have 16+ years of experience managing IT program delivery for large FMCG companies, with expertise in large-scale SAP transformations to S/4HANA.

Key Responsibilities
  • Align project managers to ensure planning and scheduling of the delivery process, including defining project scope, milestones, and timelines.
  • Manage the budget and resources of the delivery, including aligning project managers to allocate tasks to team members and ensuring that the project stays on track.
  • Identify and manage risks to the delivery, including developing contingency plans to mitigate potential issues at the account level.
  • Communicate with senior client stakeholders and internal stakeholders to ensure that everyone is informed about the progress of the delivery and health of the account.
  • Track progress on various projects under delivery and adjust as needed to keep the delivery on track, including creating and continuously refining a set of OKRs and KPIs.
  • Provide guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks.
  • Create a culture of accountability, innovation, collaboration, and continuous improvement within their teams.
  • Partner with client partners to identify and strategize growth opportunities in the accounts.
  • Develop and maintain excellent status reporting skills, including experience in creating weekly, monthly, and quarterly status reports.
Requirements
  • 16+ years of experience managing IT program delivery for large FMCG or Food and Beverages companies.
  • Expertise in large-scale SAP transformations to S/4HANA.
  • Experience with complex landscapes and multiple skills, including Salesforce, SuccessFactors, SAP ECC, SAP S/4HANA, SAP PI/PO or SAP CPI, SAP BTP, and Software AG webMethods.
  • Familiarity with ITIL processes and Agile delivery methodologies.
  • Strong leadership and management skills, with experience in both solution delivery (projects) and service delivery (application support).
  • Excellent verbal and written communication skills, with the ability to present to senior CxO level client stakeholders.