Program Director

3 weeks ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
Program Director

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.

Location: London, England, United Kingdom

Role Mission

Working in partnership with our client, the Program Director will be responsible for managing global programs for the account, including program development, project delivery, performance measurement, and addressing issues and risks to improve studio efficiency.

About the Team You Will Be Joining

Reports to Global Programme Director

Key ResponsibilitiesAccount Operations
  1. Develop and implement improvements for tools and processes to enhance delivery and studio operations while tracking productivity and efficiency.
  2. Identify and address operational gaps, risks, and opportunities to boost studio performance.
  3. Work with the Global Client to develop creative and tech-enabled delivery solutions that improve output quality and team efficiency.
  4. Recommend and integrate new technologies and software to streamline operations and enhance efficiency.
Delivery Solutions Design, Implementation, and Management
  1. Lead the GenAI program, collaborating with key stakeholders to design and implement the solution.
  2. Develop, implement, and monitor studio programs to enhance performance on key metrics, including content quality, review frequency, project efficiency, team productivity, and asset reuse.
  3. Oversee existing global programs such as the brand knowledge platform, briefing processes, production solutions, multi-market campaign calendar, distribution processes, brand communities, content effectiveness programs, and onboarding processes.
  4. Continuously evaluate and recommend improvements to delivery solutions to keep up with industry advancements and client needs.
Data and Reporting
  1. Ensure comprehensive data collection from all relevant platforms, including the Project Management system and content compliance platforms.
  2. Work with the Global Program Manager to monitor team compliance with platform usage for accurate data collection.
  3. Manage and enhance dashboards to monitor studio performance through key metrics, supporting improvement plans when necessary.
  4. Collaborate with the Global Program Manager and Data Analyst to produce and refine dashboards as needed.
  5. Maintain and update the content asset taxonomy to meet changing requirements.
  6. Recommend and implement data analytics tools to improve reporting accuracy and efficiency.
Leadership
  1. Build strong relationships with account leadership and clients.
  2. Partner with Regional Business Directors, Account Directors, and Regional Operations Directors to ensure smooth studio operations.
  3. Collaborate with the Global Head of Technology, Global Head of GenAI Implementation, and Global Head of Transformation to secure necessary internal support.
  4. Lead by example, fostering an inclusive and supportive environment both within and outside the production unit.
  5. Encourage a culture of continuous learning and improvement by recommending and facilitating relevant training programs for team members.
People Management
  1. Directly manage two Global Program Managers, an AI Project Manager, and a Data Analyst.
  2. Provide guidance and set objectives for your team, supporting their professional growth and development.
  3. Actively engage in career development discussions and recommend opportunities for team members to enhance their skills and career paths.

Requirements:

  1. Minimum of 8 years' experience in an advertising agency or production environment.
  2. Strong commercial acumen and production knowledge across digital platforms.
  3. Excellent communication and time management skills, with the ability to work under pressure.
  4. Proficient with online tools and systems, possessing a strong operational mindset.
  5. Prior experience with global account management is a plus.

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