Senior Travel Consultant

3 weeks ago

London, Greater London, United Kingdom FCM Travel Full time

The Opportunity

We are seeking a Senior Travel Consultant to create travel experiences that inspire and instil a love for travel in our guests. This involves taking ownership for all aspects of selling luxury, tailor-made holidays to our discerning guests, whilst navigating and creating experiences across Southeast Asia, North Asia, China & Japan, as well as the Indian subcontinent.

Responsibilities

  • To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
  • To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
  • To meet guests on a face-to-face basis when required
  • To contact guests on their return to receive feedback and create new enquiries
  • To learn and become conversant with all computer software applications
  • To work closely with all departments and Sales teams
  • To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

About You

If you are passionate about the rich and exotic culture that is Asia and have been inspired by the myriad of contrasts throughout this awe-inspiring region where high tech meets natural spectacle, weird meets wonderful, and luscious tropical islands are juxtaposed with glittering modern cities, then this role is perfect for you.

Requirements

  • Sales driven with a keen eye for numbers
  • Enthusiastic and polite telephone manner
  • Excellent attention to detail
  • Proven organisational skills
  • Previous experience of delivering exceptional customer service

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

  • In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location

We are based in Hammersmith, London.

Benefits

  • Competitive salary and benefits package
  • Annual leave plus bank holidays, rising by 1 day with each year of service
  • Contributory pension scheme
  • 'Cycle to work' scheme
  • Subsidised private healthcare
  • Company loyalty scheme (Travel Fund)
  • Travel insurance
  • Familiarisation trips
  • Recognition awards throughout the year
  • Social events
  • 1 hour per week paid learning & development / personal growth
  • Paid volunteering leave

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