Senior Business Travel Consultant

4 weeks ago


London, Greater London, United Kingdom Travel Trade Recruitment Full time

We are seeking a highly skilled and experienced Senior Business Travel Consultant to join our team at Travel Trade Recruitment. This is an exciting opportunity for a professional to provide expert travel solutions to our corporate clients outside of normal working hours.

The role will involve supporting the travel operation by providing assistance to clients whose travel has been disrupted or who need to make urgent travel bookings. You will be responsible for answering calls and emails from clients in a polite, efficient, and professional manner, offering expert advice in all aspects of travel, and maintaining the outstanding level of customer service provided by the 'day' team.

Key responsibilities will include:

  • Providing expert travel solutions to clients outside of normal working hours
  • Supporting the travel operation by providing assistance to clients whose travel has been disrupted or who need to make urgent travel bookings
  • Answering calls and emails from clients in a polite, efficient, and professional manner
  • Offering expert advice in all aspects of travel
  • Maintaining the outstanding level of customer service provided by the 'day' team
  • Working as part of an efficient team, communicating effectively both internally and externally
  • Issuing, re-issuing, and performing re-calculations of international and domestic airfares
  • Sourcing the best and most cost-effective worldwide routes, booking all flights, rail, hotel, and all ground product
  • Providing additional Quality Control to day team processes when call volumes permit
  • Providing 'risk analysis' of global travel news and communicating to Senior Management as appropriate
  • Creation and provision of traveller tracking reports for communication to clients in the event of a major event

The ideal candidate will have a strong knowledge of Sabre and Amadeus, fares and ticketing level 1 & 2, and good geographical and product knowledge of destinations and airlines. They will also have excellent customer service and communicative abilities, a flexible approach, and a desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients.

Shift patterns will be Mon - Fri 1800-0130 or 0100-0830 (except Fri to Sat shift when it is 0100 -0930) - weekend shifts are 0900-1730 / 1700-0130 / 0100-0930. Salary will be circa £36,000 (dependent on experience) + bank holiday payments / bonus.



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