Senior Travel Consultant

1 week ago

London, Greater London, United Kingdom FCM Travel Full time

The Opportunity

We are seeking a Senior Travel Consultant to join our specialist Asia sales team. This role involves creating travel experiences that inspire and instil a love for travel in our guests. You will take ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, navigating and creating experiences across Southeast Asia, North Asia, China & Japan, as well as the Indian subcontinent.

Responsibilities

  • To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
  • To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
  • To meet guests on a face-to-face basis when required
  • To contact guests on their return to receive feedback and create new enquiries
  • To learn and become conversant with all computer software applications
  • To work closely with all departments and Sales teams
  • To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

About You

We are looking for a sales driven individual with a keen eye for numbers, enthusiastic and polite telephone manner, excellent attention to detail, proven organisational skills, and previous experience of delivering exceptional customer service. You will have significant travel sales experience where you have managed the end-to-end experience of your guests journey through the bold colours, dramatic scenery, and the contrast of ancient with modern that encapsulates Asia.

Values & Behaviours

  • In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location

We are based in Hammersmith, London and offer a competitive salary and great benefits package including annual leave, contributory pension scheme, 'cycle to work' scheme, subsidised private healthcare, company loyalty scheme, travel insurance, familiarisation trips, recognition awards, social events, and paid learning & development / personal growth.

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