Chief Customer Experience Officer

3 weeks ago


Derby, Derby, United Kingdom Mortgage Advice Bureau Full time
Job Overview

Mortgage Advice Bureau PLC, the UK's leading mortgage network, seeks a seasoned professional to drive customer engagement and lead generation as Chief Customer Experience Officer.

This role requires strategic leadership, technical expertise in Salesforce, and a passion for delivering exceptional customer experiences.

The ideal candidate will develop a customer-centric CRM strategy, build meaningful relationships with customers, and leverage data insights to shape customer engagement strategies.

The estimated salary for this position is £65,000 - £85,000 per annum, depending on experience.

Key Responsibilities:
  • Develop and deliver a customer-centric CRM strategy focused on driving quality leads, nurturing prospects, and maximising lifetime value.
  • Build long-lasting, meaningful relationships with customers by understanding their needs and creating experiences to increase retention and engagement.
  • Establish a foundation of CRM excellence by leveraging data, insights, and technology to shape not only 'how', but 'why' we engage and grow our customer base.
  • Collaborate with teams across Marketing, Sales, Tech, and our Sales Development Agency to inspire alignment and innovation in customer engagement strategies.
  • Maximise Salesforce to its full potential by unlocking efficiencies, personalising messaging and communication.


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