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Customer Service Representative

2 months ago

Bolton, Bolton, United Kingdom Premex Group Full time

**About the Role**

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Premex Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

**Key Responsibilities**

  • Process inbound and outbound calls to resolve customer queries and issues
  • Achieve Key Performance Indicators (KPIs) and adhere to internal and external customer Service Level Agreements (SLAs)
  • Provide excellent customer service and build strong relationships with clients
  • Utilize professional telephone manner and initial complaint handling skills to resolve customer issues
  • Accurately enter data and allocate work to field agents with guidance
  • Manage client accounts and provide in-depth technical knowledge of Premex Group processes and procedures
  • Operate in accordance with the ISO Quality & Security Systems and company policies and procedures, including GDPR, Health & Safety, and Social Media
  • Diary/Chase review and produce high-quality written communication for internal and external use
  • Achieve required standards in service and quality audits and liaise with Field Force

**Requirements**

  • Internal Communication skills
  • IT Knowledge and experience in administration and office environment
  • Customer Service skills and ability to problem-solve
  • Good Timekeeping and ability to work in a team

**What We Offer**

  • Continuous training and development opportunities
  • Appraisal programs for career progression and salary increments
  • Pension scheme with employer matching
  • Employee referral program
  • Free parking and flexible working arrangements
  • Relaxed working environment and dress code
  • Match funding for charitable activities and employee assistance program
  • Discounts on retail, entertainment, and purchases
  • Wellbeing activities and reward and recognition program
  • Holidays that rise with length of service and cycle to work scheme

**About Us**

Premex Group is a leading company in the legal, accident management, and healthcare sectors. We are committed to providing exceptional customer service and technical support to our clients.