Customer Service Representative
3 weeks ago
Job Summary
As a Customer Service Representative at Tesco Mobile, you will be responsible for delivering a great shopping trip for customers every day. This will involve following all opening and closing routines, ensuring all facilities are in good working order, and listening to and acting on customer feedback.
Key Responsibilities
• Deliver a great shopping trip for customers every day, following all opening and closing routines and ensuring all facilities are in good working order.
• Listen to and act on customer feedback, providing a positive experience for every customer.
• Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
• Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
• Protect the legal brand by delivering legal compliance, understanding all safe and legal routines and demonstrating due diligence on your department.
• Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Requirements
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The drive and motivation to work in a sales and service environment.
• The ability to adapt to working in a fast-paced, ever-changing environment.
• A passion for human connection, building relationships with colleagues to create a team spirit, having fun and celebrating success.
• The ability to be at work on time, well-presented, and ready to be a brand ambassador.
What's in it for you
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months, plus Bank holidays.
• Request flexible working from day one, creating a work-life balance that suits you.
• Get 10% off and 15% at pay day weekends, saving up to £2,000 a year with your Colleague Clubcard, plus an additional card to share with family outside your home.
• Access to free wellbeing services, providing a range of resources to support your mind, body, and life.
• Exclusive colleague deals on handsets and sims, which can also be shared with your family and friends.
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use, from discounts and shares to cycle to work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.
• Access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds.
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