Client Processing Representative II Associate

4 weeks ago


Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

About the Role

We are seeking a highly skilled and experienced Client Processing Representative II Associate to join our Investment Operations team in Manchester, United Kingdom. This is a hybrid role, with 2 days per week in the office.

Key Responsibilities

  • Provide work direction and technical assistance on complex matters to a small- to medium-sized client processing support team.
  • Serve as the primary point of contact for clients and assist in communicating needs and issues internally with operating areas and externally with clients.
  • Participate in processing updates to client accounts and company records to ensure they are managed correctly and in a timely manner.
  • Support business and technology managers, handle complex client inquiries and requests, and identify, investigate, and resolve escalated and/or complex problems in client accounts or company records.
  • Work closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • May be responsible for allocating and checking work of other team members, specific supervisory review and approval actions, and team growth and professional development.
  • Support the achievement of team objectives.

Requirements

  • High school/secondary school or the equivalent combination of education and experience is required. Bachelor's degree preferred.
  • Process-oriented, keen individuals who enjoy solving complex problems, performing reconciliations, and looking for ways to make processes better.
  • Sufficient work experience, with experience in reconciliations, trade processing, settlements, and cash processing being transferable to this role.

About Us

The Bank of New York Mellon Corporation is a leading global financial services company that touches nearly % of the world's investible assets. Our culture empowers you to grow and succeed, and we are committed to creating an inclusive workplace.



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