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IT Support Specialist

2 months ago

Horley, United Kingdom Better Days Recruitment Ltd Full time

Job Summary:

We are seeking an experienced IT Support Specialist to join our team at Better Days Recruitment Ltd. As a key member of our IT department, you will be responsible for providing technical support and assistance to our internal end-users.

Key Responsibilities:

  • Provide 2nd line technical support over the phone and deskside, as well as some 1st line support
  • Work with a ticket system to resolve technical issues in a timely manner
  • Build workstations as required and be the primary IT contact for a newer office
  • Perform administrative functions within Active Directory, including account creation and deletion
  • Install and configure hardware, firewalls, switches, servers, and other IT equipment
  • Ensure compliance and security are met, including ISO27001 and Cyber Essentials
  • Proactively seek to improve the IT area and identify opportunities for process improvement

Requirements:

  • Minimum of two years' experience in an IT Support role
  • Experience of 2nd Line and 1st line IT Support
  • Experience of Office 365, Active Directory, Windows Servers, and MS Azure
  • Knowledge of cyber security and experience of working with people at all levels
  • Strong problem-solving and technical fixing skills, as well as excellent communication skills

Working Arrangements:

This is a busy and varied role that offers hybrid working arrangements, with two days in the office and three days working from home per week. A car driver is essential for this role, as there will be occasional visits to other offices.