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IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Stable. As a Service Desk Analyst, you will play a vital role in providing exceptional IT support to our UK offices.
Key Responsibilities:
- Act as the primary point of contact for the IT Service Desk, handling walk-ups, incoming calls, support tickets, and requests.
- Provide technical support to all offices, with a focus on on-the-ground support for our South Wales office.
- Resolve end-user requirements, including hardware and software support requests.
- Manage the Starters/Leavers/Movers process, including account creations.
- Manage IT services, contracts, subscriptions, and licensing.
- Perform general administration and support of on-prem Active Directory and Azure Active Directory, Microsoft 365 applications, including Teams, SharePoint Online, and Exchange Online.
- Assist with transformational projects using Microsoft Azure and M365 platforms.
- Contribute to Continual Service Improvement, Service Reporting, and Service Measurement.
Requirements:
- Minimum 2-3 years of hands-on experience working in a Microsoft support environment.
- Windows Server (Active Directory, ADUC, Sites and Services, GPO, DNS, DHCP, Exchange, DFS, SAN) knowledge.
- Troubleshooting client-side issues, Windows 10, networking, and mailflow experience.
- Hands-on experience with M365 services, including Teams, SharePoint, Exchange Online, Azure AD, and Intune.
- Experience supporting SharePoint online environments, including document libraries.
- General experience supporting security tooling (EDR, SIEM, IDS, IPS, Email Security).
- Fundamental knowledge of networking concepts, including DNS, DHCP, VLANs, Firewalls, routing, and VPNs.
- Exposure to Information Security frameworks.
What We Offer:
Stable offers a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
