Planner

1 month ago


Hertford, United Kingdom Howells Solutions Limited Full time

Job Title: Planner/Customer Service Advisor - Social Housing

Location: Hertford

Salary: Up to £29k

Job Type: Full-Time, Permanent

We are working with a leading UK contractor to find experienced and proactive Repairs Planners/Schedulers to join their team, working on repairs and maintenance within social housing.

This is a full-time, permanent position, based in Hertford. For this role, you must have experience as a Planner/Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills.

You will also have experience of using a repairs and maintenance software.

Key Responsibilities:

  • Managing calls on system
  • Managing operatives diaries
  • General administration
  • Planning repairs and maintenance requests to the relevant operative
  • Ensure trade skill sets and location parameters are working effectively
  • Liaising with operatives, tenants and the Client
  • Document Control - Ensure worksheets are received and checked
  • Work towards individual and client KPI's
  • Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
  • Tracking and monitoring to completion
  • Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
  • Organisation of external supply companies
  • Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates

You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.


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