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IT Support Specialist

1 month ago


Durham, Durham, United Kingdom AGM Construction Recruitment Full time

AGM Construction Recruitment is seeking a highly skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing expert-level technical support for complex hardware, software, and networking issues. Your primary focus will be on troubleshooting, management, and maintenance of hardware and software, as well as developing and utilizing your cybersecurity expertise. You will work closely with our IT Support/Cybersecurity Manager to ensure the environment remains secure and up-to-date. Your responsibilities will include administering system configurations, security settings, and user accounts, creating and maintaining high-quality documentation, and educating users on best practices. You will also collaborate with third-party support partners to resolve incidents and maintain strong relationships with internal customers. To be successful in this role, you will need a degree or equivalent in a relevant IT discipline, proven expertise in Microsoft products, and at least 5 years of experience in an IT support team. You will also need excellent communication skills, strong problem-solving skills, and the ability to prioritize workload effectively. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.