Conference Event Manager
3 weeks ago
About the Role:
3D Personnel LTD seeks an experienced Conference Event Manager to oversee conference and event management at a luxury hotel in Derry. This role involves planning, coordinating, and executing meetings, conferences, banquets, and other events.
- Event Planning and Coordination:
Meet with clients to understand their needs, preferences, and budget. Assist clients in selecting appropriate event packages, venues, and services. Coordinate all aspects of the event, from initial inquiry to post-event follow-up. Develop detailed event plans and timelines for each conference/banquet. - Staff Management:
Supervise and train the conferencing and banqueting staff, including event coordinators, servers, chefs, and other team members. Schedule staff shifts and ensure adequate coverage during events. Provide leadership and support to ensure staff delivers high-quality service. - Customer Service:
Provide exceptional customer service before, during, and after events. Handle client concerns, complaints, and special requests in a timely and professional manner. Ensure the event runs smoothly and resolves any problems that arise. - Budgeting and Financial Management:
Prepare cost estimates and quotes for clients, ensuring profitability while meeting customer expectations. Manage budgets for events, including negotiating with suppliers, tracking expenses, and minimizing costs. - Marketing and Sales:
Collaborate with the sales and marketing team to promote conference and banqueting services. Develop promotional materials, including brochures, and maintain an online presence for events. Attend trade shows, industry events, and networking functions to promote the venue. - Logistics Management:
Oversee the setup and breakdown of events, ensuring rooms are prepared with necessary equipment, catering, and decor. Ensure all AV equipment, furniture, lighting, and other requirements are in place and functioning. Manage catering, coordinating with chefs and service staff to ensure timely and quality food service. - Health and Safety Compliance:
Ensure all events comply with local health and safety regulations. Maintain a safe working environment for staff and guests during events. Manage emergency procedures and staff training for safety protocols. - Quality Control:
Monitor the execution of events to ensure high standards of service and presentation. Review client feedback and implement improvements for future events.
3-5 years in a management role in a conference or event environment. Budgeting and financial management proficiency. Proficiency with event management software. Estimated salary: £35,000 - £50,000 per annum.
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