People Service Advisor

3 weeks ago


Coventry, United Kingdom STARK Building Materials UK Full time
About the Role

We are seeking a highly organized and detail-oriented People Service Advisor to join our team at STARK Building Materials UK. As a key member of our People Services team, you will be the first point of contact for all colleagues contacting the team, providing timely and effective support to answer their questions and resolve their queries.

Key Responsibilities
  • Query Resolution: Respond to and resolve queries and tasks coming into the People Service Centre, ensuring all requests are dealt with in a timely fashion.
  • Workload Management: Manage workload, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams.
  • Reporting and Administration: Update team tracking spreadsheet with nature of enquiry and outcome, and provide regular reports on own activity as required.
  • HR Support: Support with employment documentation queries, right to work check compliance, and pre-employment medicals undertaken where appropriate.
  • Employee Support: Support with any HR administrative tasks for our team members throughout their employment.
  • Confidentiality and Professionalism: Maintain employee electronic personal files, and maintain Company confidentiality and ensure high standards of professionalism.
Requirements
  • Strong Service Focus: Strong service and solution focus is essential.
  • Confidentiality and Integrity: Proficient in handling sensitive and confidential information with integrity.
  • Organizational Skills: Highly organized, structured, and able to manage multiple cases at any one time, with great attention to detail.
  • Communication Skills: Excellent communicator, verbally and in written form.
  • Knowledge and Experience: Sound understanding of employee life cycle, and knowledge of common business issues and processes. Previous experience handling queries in person, over the phone, and via email.
About Us

STARK Building Materials UK are dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.



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