Technical Support Specialist

1 month ago

Manchester, United Kingdom NEC Full time
Job Title: Technical Administrator

Job Summary:

The Technical Administrator will play a crucial role in supporting the deployment and recovery of devices provided by the Device Managed Service to Greater Manchester Police. This position requires close collaboration with customers and NEC colleagues, ensuring seamless service delivery.

Main Responsibilities:

  • Contribute to the maintenance of procedures and guidance notes for SSS Public Safety and GMP, providing support and guidance as needed.
  • Support the Contract Manager in delivering contracted services as outlined in the DMS contract.
  • Manage deliveries, collect parcels, and ensure they are passed to relevant team members.
  • Audit and manage local and deployed assets to ensure accurate stock levels.
  • Handle customer queries at the reception area and direct them to relevant support teams.
  • Coordinate the return of hardware to suppliers for disposal or repair.
  • Participate in managed service responses to support incidents, operations, and exercises.
  • Assist in delivering small projects, upgrades, and work packages as required.
  • Provide on-site assistance to customers and visitors.
  • Undertake administrative tasks, including goods in/out, order processing, and providing management information.

Secondary Responsibilities:

  • Support the Mobile Device team in processing leavers, faulty mobiles, and replenishing stock on division.
  • Perform ad-hoc mobile tasks as needed, including helping with new starters, tech refresh, and similar activities.

Requirements:

  • Good MS Excel and Word skills.

Benefits:

  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover.
  • A Group Pension Plan.
  • A selection of flexible benefits.

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