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Technical Support Specialist

1 month ago

London, Greater London, United Kingdom Lutron Electronics Co., Inc Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Lutron Electronics Co., Inc. as a Customer Solutions Expert.

This role is responsible for providing timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products.

About the Role
  • Represent Lutron according to our Five Principles, particularly 'Take care of the Customer.'
  • Provide technical expertise regarding Lutron products, systems, and services.
  • Troubleshoot and diagnose user issues related to Lutron products and systems.
  • Document problems and solutions in a central database, escalating them when necessary.
  • Communicate effectively with other departments within the company to meet or exceed customer expectations.
Requirements
  1. Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
  2. Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT), or similar would be advantageous.
  3. In addition to English, proficiency in Italian or French language required.
What We Offer

$85,000 per year salary package, including benefits and opportunities for growth and development.

This role requires occasional travel to job sites and may involve working in a fast-paced environment with multiple priorities.