Bank Support Worker

4 days ago

Hertfordshire, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Bank Support Worker to join our Learning Disabilities service in Hertfordshire. As a Bank Support Worker, you will provide support to customers to help them develop the life skills they require to meet their assessed needs.

Key Responsibilities
  • Work proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Build supportive, trusting relationships with customers
  • Conduct key work sessions that are innovative and engaging in order to achieve Support Plan goals
  • Ensure ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
  • Proactively manage risk and safety both in and outside of the physical living environment
  • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
  • Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
  • Report any observations relating to customers' welfare
  • Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
  • Enable customers to make full use of community facilities by providing support as directed
  • Carry out support duties to enable customers to integrate into the community, including accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
  • Empower customers to ensure they receive the service and benefits they are entitled to
  • Engage in learning and development activity to increase knowledge and skills
  • Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
  • Adhere to all other Look Ahead's policies and procedures
  • Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
  • Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
  • Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
About You

We are looking for someone who enjoys social interaction and the company of others, is approachable and open in their behaviour, and prefers working as part of a group or team. You should be fundamentally calm and resilient, with a practical and logical mind and a naturally well-organised approach. You should be flexible, open to feedback and self-development, and thrive on change and dynamic diverse environments. You should be confident with high levels of self-esteem, respectful, articulate and sensitive in your style of communication, and essentially customer-focused. You should be motivated towards excellence and improvement of personal performance with a can-do attitude, and able to cope positively with challenging and diverse behaviours.

About Us

Look Ahead is a dynamic, leading, not for profit care and support provider in London and the South East. We deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities, so there are plenty of opportunities to grow and progress your career with us.

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