Reservations Team Member

2 weeks ago


Central London, United Kingdom The Langham, London Full time
Reservations Agent Job Description

We are seeking a skilled Reservations Agent to join our team at The Langham, London. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless reservations experience for our guests.

Job Responsibilities:
  • Manage all incoming reservation enquiries in a timely manner, converting them to bookings whenever possible.
  • Maintain accurate filing systems for all correspondence within the department.
  • Ensure all system traces are actioned daily and 'no-shows' from the previous night are followed up and charged accordingly.
Requirements:
  • Excellent customer service skills and ability to build rapport with guests.
  • Strong organisational and administrative skills.
  • Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
Salary and Benefits:

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.


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