Resident Liaison Officer

3 weeks ago


Putney, Greater London, United Kingdom 18 Recruitment Limited Full time

18 Recruitment Limited is seeking an experienced and proactive Resident Liaison Officer to join their site team in a client's location to manage all resident queries, ensuring excellent customer service at all times.

The Resident Liaison Officer will be responsible for:

  • Visiting residents in their homes and advising them on work schedules and how it affects them
  • Acting as the main point of contact and dealing with any problems or queries that the resident may have
  • Attending and chairing resident forum meetings to advise residents of works being carried out
  • Supporting customers, responding to their requests
  • Liaising with site and head office to resolve any resident issues
  • Collecting data from residents
  • Identifying opportunities to improve processes where possible
  • Complying with all legal obligations, including Health and Safety
  • Conducting pre-entry visits and company inductions
  • Collecting resident agreement and approval forms

The ideal candidate will have:

  • Experience of working as a Resident Liaison Officer for a main contractor
  • Experience in re-cladding projects
  • Experience in managing sometimes difficult situations
  • Ability to work collaboratively with a range of stakeholders within the business
  • Responsibility for dealing with customers, visitors, and third-party stakeholders, delivering high levels of customer service


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