Hospitality Expert

15 hours ago


London, Greater London, United Kingdom Albert's Schloss London Full time
Albert's Schloss London - Host

We are seeking exceptional individuals to join our host team at Albert's Schloss in London. As a Host, you will be the first point of contact for our guests and will play a crucial role in delivering an exceptional dining experience.

About Us

Albert's Schloss is part of the Mission Mars Group, operating several successful venues across London. Our Bavarian bier hall and alpine-inspired restaurant offers a unique retreat from the modern world, where we invite guests to discover new things, celebrate each other, and revel in the wonders of our Schloss.

Influenced by our travels across Alpine Europe, you can expect roaring fires, tankards of Europe's finest beer, delicious Bavarian-inspired dishes from our Cook Haus and bakery, and seven nights of showtime.

We have been rated as an 'Outstanding' place to work for the last three years by Best Companies, and we truly invest in and develop our people while being true to our values of Fun, Authentic, Positive, Initiative, and Neighbourly.

Your Role

As a Host, your primary responsibility will be to deliver an exceptional service to our guests, ensuring they feel welcome and well cared for throughout their visit.

You will be responsible for:

  • Welcoming guests and showing them to their tables
  • Taking food and drink orders and serving drinks
  • Managing cash handling and operating a Point of Sale (POS) system
  • Providing excellent customer service and resolving any issues that may arise
Requirements

To be successful in this role, you will need:

  • A genuine love for great hospitality
  • The ability to work effectively in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Organizational skills and attention to detail
Benefits

We offer a range of benefits to our employees, including:

  • 50% off at all Mission Mars venues for you and friends
  • Dreams Machine – have a dream? Enter into our Dreams Machine and be in with a chance of winning money to help make it happen
  • Loyalty bonus scheme
  • Invites to big parties, including a Christmas awards ceremony, summer BBQ, and football tournament
  • 24/7 access to free, confidential, and specialist mental health/well-being support
  • Training and development program with over 38 courses for various roles and levels
  • Annual workshops to exciting locations
  • Trips away to UK and overseas-based partners to enhance your knowledge (and sometimes just for fun)
  • An independent culture where your ideas matter
Salary and Benefits

We offer a competitive salary of £13.15 per hour, plus Tronc and bonus. In addition, you will receive a range of benefits, including 50% off at all Mission Mars venues and access to our Dreams Machine.


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