Hospitality Expert

3 days ago


London, Greater London, United Kingdom Accor Full time

Job Title: Hospitality Expert

About the Role:

We are seeking a highly skilled and enthusiastic Hospitality Expert to join our team at The Hoxton, Southwark. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide a warm and welcoming experience for all guests, ensuring a seamless and enjoyable stay with us.

  • Take reservations over the phone, handle cash and card payments, and assist the team as needed.

  • Anticipate and proactively address guests' needs, ensuring their expectations are not only met but exceeded.

  • Collaborate with the team to maintain a clean and organized environment, adhering to our high standards of quality and hygiene.

  • Contribute to the development of our team members, providing guidance and support to ensure they achieve their full potential.

Requirements:

To be successful in this role, you will possess:

  • A minimum of 1 year's experience in a similar Front of House role, preferably within the hospitality industry.

  • A strong passion for delivering exceptional customer service and creating memorable experiences.

  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.

  • A flexible and adaptable approach, with a willingness to work variable shifts and respond to changing circumstances.

  • A commitment to ongoing learning and development, with a desire to enhance your skills and knowledge within the hospitality sector.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary, comprehensive training, and opportunities for career progression within our global organization. You will also enjoy a range of benefits, including:

  • A competitive hourly rate, with opportunities for bonuses and incentives.

  • A comprehensive training program, designed to equip you with the skills and knowledge required to excel in your role.

  • The opportunity to work with a global organization, with a presence in over 100 countries worldwide.

  • A range of benefits, including access to our employee assistance program, health insurance, and pension scheme.

  • Opportunities for career progression, with a clear path for advancement within our organization.


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