Hospitality Expert
3 days ago
Job Title: Hospitality Expert
About the Role:
We are seeking a highly skilled and enthusiastic Hospitality Expert to join our team at The Hoxton, Southwark. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
Provide a warm and welcoming experience for all guests, ensuring a seamless and enjoyable stay with us.
Take reservations over the phone, handle cash and card payments, and assist the team as needed.
Anticipate and proactively address guests' needs, ensuring their expectations are not only met but exceeded.
Collaborate with the team to maintain a clean and organized environment, adhering to our high standards of quality and hygiene.
Contribute to the development of our team members, providing guidance and support to ensure they achieve their full potential.
Requirements:
To be successful in this role, you will possess:
A minimum of 1 year's experience in a similar Front of House role, preferably within the hospitality industry.
A strong passion for delivering exceptional customer service and creating memorable experiences.
Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
A flexible and adaptable approach, with a willingness to work variable shifts and respond to changing circumstances.
A commitment to ongoing learning and development, with a desire to enhance your skills and knowledge within the hospitality sector.
What We Offer:
In return for your hard work and dedication, we offer a competitive salary, comprehensive training, and opportunities for career progression within our global organization. You will also enjoy a range of benefits, including:
A competitive hourly rate, with opportunities for bonuses and incentives.
A comprehensive training program, designed to equip you with the skills and knowledge required to excel in your role.
The opportunity to work with a global organization, with a presence in over 100 countries worldwide.
A range of benefits, including access to our employee assistance program, health insurance, and pension scheme.
Opportunities for career progression, with a clear path for advancement within our organization.
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