Customer Technical Advisor

6 days ago


Exeter, Devon, United Kingdom Focus Group Full time

We are looking for a highly skilled IT Service Delivery Professional to join our Managed Services team. The successful candidate will be responsible for handling escalated cases, managing overflow calls, and troubleshooting hardware and software problems.

Key Responsibilities:
  • Diagnose and log cases, taking prompt action to resolve issues.
  • Configure applications and systems to resolve technical issues.
  • Drive outbound calling to ensure timely resolution of cases.
  • Ensure cases are managed in line with agreed SLAs and functionally escalate to 3rd line when necessary.

The ideal candidate will have experience in customer-facing technical support roles, an in-depth understanding of system, applications, and network infrastructure, and skills in using technical expertise to solve customer issues.

This role offers the opportunity to work in a collaborative and rewarding environment where you can achieve brilliant things and make a difference to the future of our business.



  • Exeter, Devon, United Kingdom Dealerweb - Eight Technology Ltd. Full time

    We are looking for a skilled Technical Resolution Advisor to join our Customer Support team at Dealerweb - Eight Technology Ltd. As a key member of our team, you will be responsible for providing technical support to our customers across a range of Dealerweb software applications.The ideal candidate will possess excellent communication skills, both written...


  • Exeter, Devon, United Kingdom Ernest Gordon Recruitment Full time £35,000 - £40,000

    Key ResponsibilitiesThis Senior Technical Advisor position requires a motivated and results-driven individual to drive business growth and deliver exceptional client experiences. Key responsibilities include:Developing and executing strategies to achieve business objectivesMaintaining strong relationships with clients and stakeholdersRecruiting and managing...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Exeter, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Technical IT Advisor

    2 weeks ago


    Exeter, Devon, United Kingdom Focus Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Advisor to join our team at Focus Group's Data Center. As a key member of our service operations department, you will play a vital role in delivering exceptional customer service and technical expertise.This is an exciting opportunity to work with a dynamic team, where you will be responsible...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Full time

    About the JobWe are seeking a highly skilled Plant Equipment Expert Advisor to join our team. As a Plant Equipment Expert Advisor, you will be responsible for providing technical expertise and guidance to clients across the South West of England.ResponsibilitiesProvide technical advice and support to clients on plant equipment-related mattersConduct site...


  • Exeter, Devon, United Kingdom Cathedral Appointments Ltd Full time

    Cathedral Appointments Ltd, a leading tech company, is looking for a Customer Service Advisor to join their team in Exeter.Job Description:Provide first-line support to customers across the UK and EuropeEnsure all issues are resolved to the customer's satisfaction and expectationBuid strong relationships with customersWe are looking for a candidate with at...


  • Exeter, Devon, United Kingdom Ernest Gordon Recruitment Full time

    Role Overview:This is an exciting opportunity for experienced professionals seeking a new challenge. As a Senior Consultant at Ernest Gordon Recruitment, you will be responsible for developing and executing strategies that drive growth and success.Competitive Salary: £35,000 - £40,000Excellent Uncapped Commission Structure: up to 40% of total earningsTotal...


  • Exeter, Devon, United Kingdom ENGINEERINGUK Full time

    Job DescriptionAs a Customer Experience Advisor at ENGINEERINGUK, you will play a vital role in creating memorable moments for our customers and helping our store thrive. Your main responsibilities will include promoting our products, services, and brand, consistently meeting store targets, taking ownership of your own performance, and embracing...


  • Exeter, Devon, United Kingdom Sitel Full time

    Customer Experience Role in ExeterWe are seeking a skilled Customer Experience Advisor to join our team in Exeter. In this role, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a timely and professional manner.The ideal candidate will have excellent communication and problem-solving skills, with...


  • Exeter, Devon, United Kingdom Wise Employment Full time

    Join Our TeamWe are currently seeking a highly motivated Exeter Customer Order Advisor to join our team at Wise Employment. In this role, you will be responsible for providing exceptional customer service, processing customer orders, and working closely with colleagues to meet sales targets.About the RoleThis is a seasonal full-time opportunity that requires...


  • Exeter, Devon, United Kingdom Focus Group Full time

    Focused on delivering exceptional customer experiences, we seek a skilled Technical Support Adviser 2nd Line IT to join our dynamic team in Exeter. As a trusted advisor, you will be responsible for providing expert-level technical support to customers, resolving complex issues efficiently, and collaborating with internal teams to ensure seamless service...


  • Exeter, Devon, United Kingdom Rise Technical Full time

    Rise Technical Engineering RoleWe are seeking an experienced Electronic Assembly/Software Expert to join our team at Rise Technical. As a member of our engineering team, you will play a crucial role in designing and developing cutting-edge products that meet the needs of our customers.The ideal candidate will have a strong background in electronic...


  • Exeter, Devon, United Kingdom Halfords Full time

    At Halfords, we are seeking an exceptional Customer Service Advisor to join our team. This exciting role offers a unique opportunity to deliver outstanding customer experiences and contribute to the growth of our business.About the RoleWe are looking for a highly motivated individual who can provide exceptional customer service in a fast-paced environment....

  • Bovine Health Advisor

    1 month ago


    Exeter, Devon, United Kingdom hireful Full time

    Job Description:We have an exciting opportunity for a Bovine Health Advisor to join our team in Wellington, Somerset. As a trusted advisor, you will provide technical expertise and support to NFU colleagues and members on bovine health matters, including TB control measures. Your focus will be on delivering high-quality services, building strong...


  • Exeter, Devon, United Kingdom Clearline Recruitment Ltd Full time

    In a fast-paced industry, it's not just about solving problems – it's about preventing them from arising in the first place. As a 1st Line Support Advisor with Clearline Recruitment Ltd, you'll be at the forefront of customer infrastructure support, working closely with clients to deliver exceptional service and minimize downtime.To succeed in this role,...


  • Exeter, Devon, United Kingdom Wise Employment Group Full time

    About the Role: We are seeking a talented Customer Relations and Technical Expert to join our team at Wise Employment Group. The successful candidate will earn an estimated salary of £27,500 - £30,000 per annum based on their experience. This is a full-time permanent role located in Exeter.As a Customer Relations and Technical Expert, you will be...

  • Helpdesk Advisor

    2 weeks ago


    Exeter, Devon, United Kingdom Cathedral Appointments | South West Recruitment Full time £24,380

    About the JobCathedral Appointments | South West Recruitment is seeking an experienced Helpdesk Advisor to join our operation in Exeter. The successful candidate will work in a fast-paced technical support environment.Responsibilities:Provide first-line technical support to customers across multiple sites and users in the UK and EuropeResolve all service and...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary: We are seeking a Technical Equipment Engineer to join our team. As a key member of our team, you will be responsible for the maintenance of construction equipment and providing technical support to our customers.Key Responsibilities: The successful candidate will be responsible for maintenance on construction equipment, including routine...

  • Leasing Sales Advisor

    4 weeks ago


    Exeter, Devon, United Kingdom Carparison Leasing Full time

    Leasing Sales Advisor OpportunityCarpaison Leasing is looking for a motivated and experienced Leasing Sales Advisor to join our team in Exeter. As a Leasing Sales Advisor, you will be responsible for working with customers to find the best car leasing options, and providing administrative support to all departments where appropriate or requested.


  • Exeter, Devon, United Kingdom Thrifty Car & Van Rental Full time

    Job Title: Thrifty Rental AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Thrifty Rental Advisor.You will be responsible for delivering exceptional customer service, ensuring our customers have an enjoyable experience when renting vehicles from us.A competitive annual salary of around £24,500Opportunities for...