Case Disposals Administrator

1 month ago

Reading, Reading, United Kingdom Adecco UK Limited Full time
Job Title: Case Disposals CJ Administrator

We are currently recruiting for a Case Disposals CJ Administrator to work for Thames Valley Police at Reading Police Station in Berkshire.

This will be a temporary position working Monday-Thursday- 09:00- 17:00 Friday- 09:00-16:30 Office based

PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION

Job Summary:

To Provide a high quality administrative service to customers (both internal and external) working within force and departmental guidelines towards the aims and objectives of the department and the organisation.

Key Responsibilities:
  • Process, review and result all Thames Valley court disposals (including Back Record Conversions) onto the appropriate systems (Bichard 7, Common Platform, PNC, XHIBIT, NICHE RMS) within the 10 day Home Office target to a consistently high quality standard, ensuring work is accurate.
  • Provide appropriate information on civil disclosure including CICA, Parole Board, Probation and partner agency requests, treating each case individually on its own merits, ensuring information only released to relevant parties within the confines of the Data Protection Act and other legislation.
  • Manage Out of Court Disposal cases from start to finish, including liaising with members of the public, Police colleagues and relevant partner agencies to obtain the best possible outcome for victims.
  • Contribute to the efficiency of information by entering, updating, retrieving and disposing of digital and manually stored case file information using appropriate systems and databases. Ensure that they are accurately maintained and processed within the agreed timeframes.
  • Provide a consistently high quality customer service, challenging working practises and making recommendations for improvement, whilst continually working towards the aims and objectives of the department and the organisation.
  • Process and prepare any additional documentation as required and according to all relevant multi agency Service Level Agreements.
  • Assist other areas of CJ teams in all functions ensuring that the teams and departments are supported and the service delivery is maintained.
  • Liaise closely with internal and external agencies/customers. Review own workloads daily and prioritise to ensure deadlines/targets are met.
  • Work within Health and Safety procedures taking reasonable care for the Health and Safety of themselves and of others who may be affected by their acts or omissions at work. To adhere to policies and procedures in respect of Health and Safety.
Requirements:
  • Good Standard of English and Experience of working in an administrative role and recent experience of working in an administrative role within a customer service environment, including use of databases.
  • Proven ability to use own initiative & problem solve within a team environment to make effective decisions within tight time constraints.
  • Time management & organisational skills to manage changing priorities & meet deadlines.
  • Ability to pay attention to detail, producing accurate work.
  • Ability of clear and concise written and verbal communication with proven interpersonal skills.
  • A pass grade for the PNC Names and Offence Processing Training Courses
  • Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential*

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