Service Manager
2 weeks ago
Job Title: Service Manager
Location: BMW & MINI Grimsby
Job Type: Full-time
Job Category: Automotive
About Us: Marshall Motor Group is a leading automotive retail group representing 24 popular car, van, truck, and motorbike manufacturers.
Job Summary: We are seeking an experienced Service Manager to lead our busy service department at BMW & MINI Grimsby. As a Service Manager, you will be responsible for leading a team of automotive professionals, driving a high-performance culture, and overseeing the service division to achieve high levels of customer satisfaction.
Key Responsibilities:
- Lead, manage, and motivate a team of automotive professionals
- Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately produce dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
Requirements:
- Previous service leadership experience
- Strong leadership skills with the ability to lead and motivate a large and diverse team
- Professional and calm approach with strong stakeholder management skills
- Strong analytical and problem-solving skills, with the ability to foresee potential barriers
What We Offer: Marshall Motor Group offers a competitive salary, bonus, and OTE scheme, company car, and a range of benefits including 25 days annual leave, life assurance, pension scheme, wellbeing support, and employee discount for servicing and popular retailers.
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