Service Manager

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Service Manager Job Description

Job Title: Service Manager

Location: BMW & MINI Grimsby

Job Type: Full-time

Job Category: Automotive

About Us: Marshall Motor Group is a leading automotive retail group representing 24 popular car, van, truck, and motorbike manufacturers.

Job Summary: We are seeking an experienced Service Manager to lead our busy service department at BMW & MINI Grimsby. As a Service Manager, you will be responsible for leading a team of automotive professionals, driving a high-performance culture, and overseeing the service division to achieve high levels of customer satisfaction.

Key Responsibilities:

  • Lead, manage, and motivate a team of automotive professionals
  • Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
  • Oversee the service division, managing resource levels and productivity
  • Accurately produce dealership reporting, in line with group reporting frameworks
  • Support the dealership to consistently achieve high levels of customer satisfaction

Requirements:

  • Previous service leadership experience
  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • Professional and calm approach with strong stakeholder management skills
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers

What We Offer: Marshall Motor Group offers a competitive salary, bonus, and OTE scheme, company car, and a range of benefits including 25 days annual leave, life assurance, pension scheme, wellbeing support, and employee discount for servicing and popular retailers.



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