Service Manager

2 months ago


Cambridge, Cambridgeshire, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at Riverside. As a Service Manager, you will be responsible for leading and managing a team of professionals to deliver high-quality services to our customers.

Key Responsibilities
  • Lead and manage a team of professionals to deliver high-quality services to our customers.
  • Develop and implement effective strategies to improve service delivery and customer outcomes.
  • Manage and monitor budgets, resources, and performance metrics to ensure efficient and effective service delivery.
  • Build and maintain strong relationships with customers, stakeholders, and colleagues to ensure effective communication and collaboration.
  • Identify and address any issues or concerns that may impact service delivery or customer outcomes.
Requirements
  • Proven experience in a similar role, with a strong track record of delivering high-quality services and improving customer outcomes.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers, stakeholders, and colleagues.
  • Ability to analyze data and performance metrics to inform decision-making and improve service delivery.
  • Knowledge of relevant policies, procedures, and legislation, with the ability to apply this knowledge in a practical and effective way.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers.


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