Customer Service Representative

1 month ago


Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full time
Job Purpose

To deliver exceptional customer service and support to our clients, ensuring their needs are met and exceeded. To work collaboratively with colleagues to enhance the overall customer experience and contribute to the team's success.

Key Accountabilities

To provide accurate and timely support to clients, ensuring their queries are resolved efficiently and effectively. To maintain technical product knowledge to support team colleagues and achieve department objectives. To maintain relationships with advisers and other business areas, identifying and addressing client needs and concerns. To investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, balancing the needs of the client, the Company, and Regulator.

Desired Knowledge / Experience / Skills

Diligent and conscientious in the accuracy of their work, excellent attention to detail. Excellent Customer Service experience. "Can Do", proactive attitude. Excellent written and verbal communication skills. Ability to operate in a fast-paced, dynamic environment and able to work under pressure. Intermediate knowledge and experience of MS Office.

Qualifications

Minimum of 5 A*-C GCSEs (including English and Maths - essential. Have already attained the Award in Financial Administration or keen to work towards this qualification.

What you'll like about working here

As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance, and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development.

Diversity and inclusion

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding, and valuing individual differences.

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part-time, for any of our roles should this be a requirement for you.

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