Customer Service Representative

1 week ago


Barry, Vale of Glamorgan, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Customer Service Representative to work with us at beBee Professionals in Barry, United Kingdom. As the first point of contact for customers, you will provide exceptional service and resolve queries efficiently.

Key Responsibilities:
  • Manage incoming calls, emails, and chat inquiries from customers.
  • Offer accurate information regarding our products and services.
  • Effectively resolve customer issues and escalate when necessary.
  • Process customer orders and manage account information.
  • Maintain records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Provide administrative support as needed.

The ideal candidate will possess previous experience in a customer service role, excellent communication and problem-solving skills, and proficiency in Microsoft Office and CRM systems. A competitive salary of £25,000 - £30,000 per year, pension scheme, healthcare benefits, training opportunities, and flexible working options are available.

Requirements:
  • Previous experience in a customer-facing role.
  • Excellent communication and problem-solving abilities.
  • Ability to handle high-volume inquiries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Able to work independently and as part of a team.
  • Flexible working hours, including weekends.


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