Senior Financial Administrator
23 hours ago
We are seeking a highly skilled and experienced Senior Financial Administrator to join our team at Employal Careers. As a Senior Financial Administrator, you will play a key role in managing specific relationships with both customers and internal stakeholders, acting as the first point of contact with customers, and reviewing MI for providers.
You will also be responsible for articulating this information to customers and senior management, as well as managing and using data to ensure conversions are maximised. In addition, you will work closely with the tech team to escalate client issues and support management with their administrative needs.
This is a challenging and rewarding role that requires strong communication and interpersonal skills. If you have experience in financial services administration and are looking to take your career to the next level, we encourage you to apply.
Key Responsibilities:
- Managing specific relationships with both customers and internal stakeholders
- Acting as the first point of contact with customers in your portfolio
- Reviewing MI for providers and articulating this to customers and senior management
- Managing and using data to ensure conversions are maximised
- Responding to customer enquiries including following up on old enquiries when necessary
- Working to deadlines, ensuring client queries are dealt with in a timely manner
- Updating client profiles always ensuring accuracy
- Working to FCA guidelines
- Supporting management with their administrative needs
- Escalating client issues with the tech team
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