Accounts Collector Expert
22 hours ago
As a highly skilled Legal Collector, you will play a crucial role in resolving outstanding accounts and ensuring timely resolutions.
This is a full-time, permanent position with 37.5 hours per week, split between office work (3 days) and remote work (2 days), providing a great work-life balance.
About the CompanyWe are Credit Style, a leading debt recovery company employing over 500 people across the UK, committed to delivering exceptional customer service and achieving desired outcomes.
Our company values diversity, inclusivity, and merit-based hiring practices, fostering a culture that attracts top talent and promotes growth opportunities.
Key Responsibilities- Negotiate payment commitments with clients to resolve outstanding accounts, utilizing effective communication skills and problem-solving abilities.
- Maintain accurate records and monitor client agreements to ensure efficient resolutions, adhering to industry standards and regulations.
- Utilize case management software to track progress and follow up on necessary actions for successful debt recovery, analyzing data to optimize collection strategies.
- Review pre-legal debts to determine suitability for legal proceedings and initiate suitable action, ensuring compliance with relevant laws and regulations.
- Pursue county court judgments for debt recovery through our in-house system, collaborating with courts, enforcement agencies, and suppliers to achieve desired outcomes.
- Analyze and rectify cases that fail automated processes to optimize debt collection, identifying areas for improvement and implementing corrective measures.
- Engage in professional telephone calls with clients and stakeholders to resolve queries and provide solutions, demonstrating exceptional customer service skills.
- Become a valuable team member while working independently to meet job requirements, contributing to the success of the team and the company.
- Demonstrate exceptional accuracy and quality in all work, adhering to industry standards and company expectations.
- Embody integrity and good conduct as required by the Solicitors Regulation Authority (SRA), upholding the highest standards of professionalism and ethics.
- Demonstrate a strong and reliable work ethic to meet performance targets, achieving success and recognition within the company.
- Proficiency in using IT systems, including adaptability to new software applications, to efficiently manage tasks and improve productivity.
- Effective problem-solving skills, with ability to find solutions and negotiate with clients to achieve mutually beneficial outcomes, promoting a positive and collaborative work environment.
- Confidence in making and receiving telephone calls with clients and stakeholders, utilizing clear and concise communication skills to convey information and ideas.
- A willingness to learn and grow professionally, developing new skills and knowledge to excel in the role and contribute to the company's growth and success.
- Clear communication skills, both written and verbal, to effectively convey information and ideas, promoting a culture of transparency and open communication.
- Ability to meet targets and earn bonuses based on performance, demonstrating achievement and success, and motivating others to strive for excellence.
- Confidence in interacting with diverse individuals in various situations, building strong relationships and delivering excellent customer service, upholding the company's values and mission.
- Comprehensive Training and Career Development Opportunities to enhance skills and knowledge, promoting career advancement and personal growth.
- Access to Fresh Fruits and Daily Refreshments to promote a healthy work environment, supporting employee well-being and productivity.
- Company Pension Scheme to provide financial security in retirement, ensuring employees' future financial stability and peace of mind.
- On-Site Parking Facilities to reduce commuting time and increase productivity, improving work-life balance and overall job satisfaction.
- Life Assurance Plan to protect loved ones in the event of unforeseen circumstances, providing reassurance and support during challenging times.
- Hybrid Work Arrangement to balance work and personal life, promoting flexibility and work-life balance, and supporting employees' overall well-being.
The ideal candidate will be required to undergo DBS and CCJ checks, as well as other background checks, prior to employment offer.
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