Senior Regional Service Engineer

6 days ago

Slough, Slough, United Kingdom CV Library Full time
About the Role

We are seeking a highly skilled and experienced Senior Regional Service Engineer to join our dedicated service team in Beaconsfield, Slough, or High Wycombe. As a key member of our team, you will play a pivotal role in upholding the Kärcher brand while delivering exceptional service to our customers.

Key Responsibilities
  1. Maintain a High Standard of Service and Repair

Ensure world-class service delivery on all cleaning equipment, maintaining a high standard of service and repair.

Coordinate Activities and Address Customer Needs

Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs.

Diagnose and Repair Industrial Cleaning Equipment

Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery.

Complete Work Orders Promptly and Accurately

Complete work orders promptly and accurately, maintaining meticulous records.

Manage Stock and Optimize Efficiency

Manage stock in accordance with customer requirements, ensuring optimal inventory levels and collaborating with the regional scheduler to optimize efficiency and customer satisfaction.

Identify and Communicate Sales Leads

Identify and communicate sales leads to the relevant sales personnel, contributing to business growth.

Develop Positive Relationships

Develop positive relationships with customers and internal teams.

Participate in On-the-Job Coaching and Development

Participate in on-the-job coaching and personal development activities.

Requirements
  1. Proficiency in Electronics, Batteries, Hydraulics, Pneumatics, Mechanical, and Diesel Engines

Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines.

Experience with Municipal Cleaning Equipment

Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous.

Proven Experience in the Service and/or Cleaning Industry

Proven experience in the service and/or cleaning industry, or willingness to undergo fast-track training.

Excellent Communication and Organizational Skills

Excellent communication skills and ability to work effectively in a team environment, with strong organisational skills and the capacity to manage multiple tasks efficiently.

Full UK Driving License and Willingness to Travel

A full UK driving license is essential, with willingness to travel and stay overnight as required.

Passport for Potential Training in Germany

Passport for potential training in Germany is preferred.

What's in it for You

This is a great opportunity to join a market leader, who offers a collaborative culture and progression opportunities. The starting salary offered is £38,000 rising to £39,250 after probation, based on a 40-hour week Monday - Friday with OTE £50K with overtime. You will receive a fully expensed vehicle, with optional private use, all tools provided. You will receive 25 days holidays, plus bank holidays and your Birthday too, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more.

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