Senior Regional Service Engineer

5 days ago

Slough, Slough, United Kingdom Cameo Consultancy Full time
About the Role

Cameo Consultancy is seeking a highly skilled Senior Regional Service Engineer to join our dedicated service team. As a key member of our team, you will play a pivotal role in upholding the K rcher brand while delivering exceptional service to our customers.

Key Responsibilities
  • Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery and customer satisfaction.
  • Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs, ensuring seamless service delivery.
  • Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery, to ensure optimal performance and efficiency.
  • Complete work orders promptly and accurately, maintaining meticulous records and ensuring compliance with company standards.
  • Manage stock in accordance with customer requirements, ensuring optimal inventory levels and minimizing waste.
  • Collaborate with the regional scheduler to optimize efficiency and customer satisfaction, ensuring timely and effective service delivery.
  • Identify and communicate sales leads to the relevant sales personnel, contributing to business growth and revenue expansion.
  • Develop positive relationships with customers and internal teams, fostering a culture of collaboration and excellence.
  • Participate in on-the-job coaching and personal development activities, ensuring continuous learning and professional growth.
Requirements
  • Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines, with a strong understanding of industrial cleaning equipment.
  • Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is highly desirable.
  • Proven experience in the service and/or cleaning industry is preferred, or willingness to undergo fast-track training.
  • Excellent communication skills and ability to work effectively in a team environment, with a strong focus on customer satisfaction.
  • Strong organisational skills with the capacity to manage multiple tasks efficiently, prioritizing tasks and meeting deadlines.
  • A full UK driving license is essential, with willingness to travel and stay overnight as required.
  • Passport for potential training in Germany is preferred, but not essential.
What's in it for You

This is a great opportunity to join a market leader, offering a collaborative culture and progression opportunities. The starting salary offered is £38,000 rising to £39,250 after probation, based on a 40 hour week Monday - Friday with OTE £50K with overtime. You will receive a fully expensed vehicle, with optional private use, all tools provided. You will receive 25 days holidays, plus bank holidays and your Birthday too, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more.

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