Visionary Leader in Service Charge Transformation
7 days ago
LiveWest, a leading housing association, is seeking an experienced and innovative leader to elevate our Service Charge operations and customer experience.
About the RoleThe Head of Service Charge will play a critical role in managing and transforming our approach to service charge accounting for social and supported housing, homeowners, and commercial clients.
- Oversee the end-to-end service charge cycle, ensuring compliance and a customer-focused approach.
- Lead and implement the Service Charge Transformation Project, enhancing systems, processes, and culture.
- Develop effective partnerships with operational teams to align service charge management with business objectives.
- Ensure all financial aspects of service charge processes are accurate, timely, and fully reconciled.
- Use data-driven insights to optimise performance and ensure value for money for customers.
We are looking for a seasoned professional with extensive experience in service charge management within a large portfolio. The ideal candidate will have a comprehensive understanding of service charge, leasehold, and landlord & tenant legislation.
- Demonstrable working knowledge and understanding of Landlord & Tenant Legislation, Leasehold legislation, Service Charge legislation, case law, and best practice as it relates to service charges.
- Proficiency in using accounting and information systems, particularly MS Excel.
- Excellent leadership and people management skills with a customer-focused approach.
- A full UK driving licence is essential for this role.
In return, LiveWest provides a supportive and forward-thinking work environment with opportunities for personal and professional growth.
- Estimated salary: £63,000 - £80,000 per annum.
- Defined Contribution pension scheme employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service-related increase to your entitlement up to 30 days.
- Fringe benefits including health cash plan, employee assistance programme, and learning and development opportunities.
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