Senior Service Charge Project Manager
1 week ago
As a Senior Service Charge Project Manager at LiveWest, you will play a key role in leading a dynamic team to achieve meaningful improvements across multiple business areas. This is an exciting opportunity to join our Service Charge team and make a positive impact by delivering high-profile service charge projects.
Key Responsibilities:- Develop and deliver high-quality project plans and scope statements to ensure successful project outcomes.
- Collaborate with various business areas to ensure alignment with strategic and operational objectives.
- Line manage and coach direct reports to empower them to reach their full potential.
- Facilitate system design workshops and create documents to map current processes and ways of working.
- Collect, review, and refresh service charge-related data to support project deliverables.
To be a successful Senior Service Charge Project Manager, you should have the skills, knowledge, and experience for a Level 3 role. You will need:
- Proven project management skills, with experience of delivering large, complex projects.
- A CIH/HNC relevant qualification or equivalent expertise through study and experience.
- CIH accredited membership or willingness to work towards it.
- Experience of delivering service charges operationally or enhanced knowledge of service charge legislation.
- Strong management experience with the ability to empower team members to reach their full potential.
- Well-developed leadership skills.
- Experience in a customer service/customer care environment.
- Excellent communication skills, both written and verbal, with both internal and external stakeholders.
We offer a range of benefits to support your career development and well-being, including:
- A defined contribution pension scheme with employer contributions of 6% - 9%.
- A discretionary bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays, increasing to 30 days with service, plus an option to purchase extra annual leave.
- A Health Cash Plan, including dental and optical cover (worth up to £1,100 per annum).
- An Employee Assistance Programme.
- A Health and Wellbeing programme, which includes enhanced sick pay, monthly campaigns, training, and yearly flu jabs.
- Cycle to Work and Car Benefit schemes.
- Learning and Development opportunities, including coaching and professional qualification support.
- Volunteering days.
At LiveWest, we value safety, collaboration, and continuous improvement. We offer a collaborative working environment where you will have opportunities for ongoing learning and development. By joining our Service Charge team, you will be making an impact by leading a dynamic team to achieve meaningful improvements across multiple business areas, helping to ensure we deliver the best service possible for our customers.
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