Duty Manager M&S

4 weeks ago


Brighton, Brighton and Hove, United Kingdom SSP Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at M&S, Brighton Station. As a key member of our operations team, you will be responsible for creating a clean, welcoming atmosphere that exceeds customer expectations.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Competitive pay rates and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to award-winning training and development programs.
  • A comprehensive benefits package, including pension plans, life assurance, and share incentives scheme.
About Us

SSP is a leading global food and beverage company, operating in over 35 countries. We are proud to be an equal-opportunity employer, committed to diversity and inclusion. If you are passionate about delivering exceptional customer experiences and have a strong background in hospitality or retail, we encourage you to apply for this exciting opportunity.


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