Customer Service Liaison

6 days ago


Edinburgh, Edinburgh, United Kingdom Genting Casinos Full time

A fantastic opportunity has arisen in our team for a receptionist to provide outstanding customer service and support our guests whilst working on various tasks including guest check-in and administration. We are looking for a professional and courteous individual with good IT skills, excellent customer service skills, and a professional telephone manner.

As front-of-house, it is essential that you are able to meet and greet all visitors in a professional and courteous manner. You will also be responsible for tasks such as guest check-in, administration, and supporting our guests. Previous reception experience is preferred but not essential.

Key Responsibilities:

  • Meet and greet all visitors in a professional and courteous manner
  • Provide outstanding customer service and support to our guests
  • Work on various tasks including guest check-in and administration
  • Develop and maintain a strong understanding of company policies and procedures
  • Contribute to a positive and inclusive team environment

What We Offer:

  • Excellent salary and benefits package
  • Development opportunities and career progression
  • Range of employee benefits including company-funded benefits, pension scheme, and life assurance
  • Flexible benefits and rewards scheme
  • Opportunities for career development and growth

About Us:

Genting Casinos is one of the UK's most popular leisure businesses, delivering outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.



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