IT Support Professional

2 weeks ago


Selby, North Yorkshire, United Kingdom Interface Recruitment UK Full time

As an ICT Technical Support Engineer at Interface Recruitment UK, you will play a vital role in ensuring the smooth operation of our IT services.

Salary:

We offer a competitive salary of £35,000 per annum.

About the Role:

  • Elevate incidents to senior team members promptly while maintaining effective communication with customers and callers - taking ownership is crucial.
  • Contribute to project work and record progress regularly.
  • Prioritize safety at all times - both personal and that of others.

Key Responsibilities:

  • Maintain adherence to specified telephone service levels (team KPI).
  • Participate in project work as required.
  • Plan ahead for daily operations and project tasks.
  • Foster personal development by pursuing training opportunities.

Performance Expectations:

  • Demonstrate ability to set priorities and work efficiently under pressure.
  • Show strong working knowledge of Microsoft products, Windows operating systems, Office 2010+, and Office 365.
  • Incident coordination should be carried out with minimal supervision.
  • The impact of actions performed by this position: poorly executed actions may lead to a negative perception of our IT service unit and potentially affect business opportunities and revenue.


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