Strategic Account Director

6 days ago


Stevenage, Hertfordshire, United Kingdom Littlefish Full time

Company Overview

LITTLEFISH is a dynamic and innovative company that prides itself on delivering exceptional service to its clients while driving substantial growth. As our Programme Manager for Strategic Accounts, you'll play a pivotal role in managing and expanding our relationships with existing customers.

Job Description

We're looking for a highly skilled Strategic Account Director who will oversee a portfolio of key accounts, ensuring their success, satisfaction, and growth. Your focus will be on driving revenue, profitability, and bookings while working closely with our delivery leads to ensure seamless execution of our services.

Main Responsibilities

  • Portfolio Management: Oversee a group of strategic accounts, managing their overall health and growth.
  • Develop and execute account strategies to maximize revenue and profitability.
  • Monitor and report on key performance indicators for each account.
  • Revenue and Profitability: Drive revenue growth within assigned accounts through upselling and cross-selling opportunities.
  • Manage account profitability, identifying areas for cost optimisation and efficiency.
  • Forecast and track bookings, ensuring accurate pipeline management.
  • Client Relationship Management: Act as the primary point of contact for senior stakeholders within assigned accounts.
  • Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities.
  • Proactively address client concerns and manage escalations.
  • Internal Collaboration: Work closely with delivery leads to ensure successful execution of services.
  • Collaborate with sales and marketing teams to develop targeted account strategies.
  • Liaise with product teams to align our offerings with client needs.
  • Strategic Planning: Develop long-term account plans aligned with business objectives.
  • Identify and pursue new business opportunities within existing accounts.
  • Stay informed about industry trends and competitive landscape.
  • Reporting and Analysis: Prepare and present regular reports on account performance.
  • Analyse account data to identify trends and opportunities for improvement.
  • Provide insights to senior management on portfolio performance and strategies.

Requirements

  • Proven experience in managing strategic accounts in the IT services or consulting industry.
  • Strong track record of driving revenue growth and profitability in existing client relationships.
  • Excellent relationship management skills with the ability to engage at all levels of an organisation.
  • Deep understanding of cloud and digital transformation technologies and services.
  • Demonstrated ability to develop and execute strategic account plans.

Benefits

  • Estimated salary: £85,000.
  • Opportunity to increase earnings by £4,500 through our one-of-a-kind training programme, the Littlefish Academy.
  • Referral bonus scheme of £1,000 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16,000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan, providing access to online GP appointments, 24/7 access to qualified counsellors, and cash back against a range of general healthcare.
  • Casual dress policy.
  • Company Pension Scheme.
  • Company social events.
  • 25 days annual leave plus public/bank holidays.
  • Purchase and sale of annual leave scheme.

What We Offer

At LITTLEFISH, we value diversity and inclusion. We believe that everyone should have the opportunity to contribute and grow with us. Our company values shape who we are as a business, what we stand for, and how we work. We encourage applications from people of all backgrounds and strive to create an inclusive environment where everyone can feel equal and supported.


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