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Technical Documentation Specialist

2 months ago

Swindon, Swindon, United Kingdom Edenred Full time

Job Summary

Edenred is seeking a skilled Technical Documentation Specialist to join our team in Swindon, UK. As a key member of our growing team, you will play a vital role in creating clear, concise, and user-friendly technical documentation for our cutting-edge payment solutions.

Key Responsibilities

  • Create product playbooks that provide a plain English overview of Edenred Paytech's B2B services, including how they work and the benefits of using them.
  • Develop other documentation, such as release notes, FAQs, and user manuals, to support the product release process.
  • Collaborate with the development team and business stakeholders to ensure relevant documentation is produced.
  • Edit and proof-read documentation created by others before publishing.
  • Review and maintain existing documentation to ensure it remains accurate.
  • Develop and introduce guidelines for documentation to ensure all technical information is consistent, correct, and professional.
  • Represent and understand end-users to ensure product features are clearly communicated.

Requirements

  • A positive attitude and outlook, with a determination to succeed.
  • Ability to work with external international clients and 3rd parties in a customer-facing business.
  • Quick learner in a fast-paced environment.
  • Able to work independently with agreed remit and autonomy.
  • Highly organized, with experience of working within an agile environment.
  • At least a year of demonstrable experience working as a technical author or in a role where technical writing was a key responsibility.
  • Experience working with software developer audiences.
  • Ability to communicate complex technical ideas simply, clearly, and concisely.
  • A strong academic background, ideally with a science, engineering, or computer-related degree.
  • Ability and enthusiasm to learn new cutting-edge technology.
  • Strong investigative and analytical skills, with an attention to detail. Excellent written and verbal communication skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work on challenging and rewarding projects in a fast-growing industry.
  • Supportive and collaborative work environment with a strong focus on learning and development.
  • The chance to be mentored by experienced technical writing professionals.
  • Work for a company that values its employees and makes a positive impact.