Helpdesk Coordinator

19 hours ago

Glasgow, Glasgow City, United Kingdom OCS Full time

Job Reference: TS/MM/29-07/1249/2

Job Title: Helpdesk Coordinator

Location: Office Based

Location: Glasgow

Salary: Competitive

Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable Shift Rota - 07:00 - 15:30, 08:00 - 16:30, 10:00 - 19: hours per week (5 over 7)

Business Overview

We are a leading facilities management company providing a range of services including cleaning, catering, security, technical services, energy management, and compliance. Our company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors.

Role Overview

We are currently recruiting for a Helpdesk Coordinator to join our team based in Glasgow. As a Helpdesk Coordinator, you will be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.

Key Responsibilities:

  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Coordinating and supporting Project Managers in project works across various government contracts.
  • Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

About You:

  • Applicants must have the right to work in the UK.
  • Strong Customer service skills.
  • Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
  • Strong knowledge of Microsoft Office packages.
  • Excellent organisation and planning skills.
  • Knowledge and understanding of property-related issues.

Benefits

  • Informal hybrid/flexible working arrangements.
  • 25 days holiday + bank holidays.
  • Free fruit in our offices.
  • Employee Referral Scheme.
  • Wide range of retail discounts.
  • Regular social and charity events are held in our offices.
  • Get involved in charity events in the local community.

Wellbeing

  • Discounted gym membership.
  • Eye test £25 voucher and up to £100 towards glasses.
  • Join our Cycle to Work scheme via salary sacrifice.
  • Access to "CHROMA", our internal colleague-led diversity and inclusion community.
  • Access to internal Mental Health First Aiders.

Career development and recognition

  • Immediate access to "Opportunity", our internal Learning and Development platform.
  • Required professional membership fees paid for.
  • Opportunity to win monthly Superstar Awards.
  • Long service awards.

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