Retail Store Manager
1 month ago
At Whittard Trading Ltd, we're passionate about bringing luxury tea and coffee to our communities. As a Store Manager, you will create a welcoming environment with exceptional customer service and leadership. Your role will champion Whittard, growing the brand locally through encouraging your team to provide customer service that keeps customers coming back time and time again.
Key Responsibilities- Customer Service Excellence: Provide and lead your team in delivering first-class customer service, ensuring customers have an unparalleled experience.
- Product Knowledge: Become an ambassador of our products, offering excellent knowledge and recommendations to customers, taking them on a journey to their perfect purchase.
- Store Performance: Monitor store KPIs, implementing improvements where needed, and ensuring Health & Safety, Food Safety, cash, delivery, and reporting processes are followed and reviewed.
- Team Management: Manage your team's sickness absences, holiday, and performance, developing the best team possible with long-term succession strategies, development plans, quarterly reviews, and providing on-the-spot feedback.
- Visual Merchandising: Manage the implementation of in-store visual merchandising in line with Whittard guidelines, ensuring a consistent and appealing store environment.
- Communication: Feedback best-seller and stock information to head office, ensuring seamless communication and collaboration.
- Experience: Previous Retail Management or Supervisory level experience, with a minimum of 3 years in a similar role.
- Leadership: Experience developing and leading high-performing teams, managing in-store operation activity, and driving sales.
- Organisational Skills: Confident organisational skills, with the ability to identify problems and provide solutions.
- Product Enthusiasm: Enthusiasm and interest in our products, with a passion for delivering exceptional customer experiences.
As a Store Manager at Whittard Trading Ltd, you will be part of a company that celebrates its team at every corner, with store incentives for the team throughout the year, including individual rewards and team benefits. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you.
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