Customer Success Champion
2 weeks ago
Once For All UK is a rapidly expanding SaaS subscription business that helps customers manage supply chain governance, risk management, and compliance.
Role Overview:
We're looking for an early-career Customer Success Executive to join our team. This role is perfect for someone who wants to start their career in customer success and make a real impact.
About the Role:
- You'll own relationships with a segment of our customer base, working to maximize retention and minimize churn
- You'll use our dedicated Customer Success technology, Churnzero, to proactively identify disengaged customers and help reengage them
- Research will be required to find the correct points of contact and telephone numbers
- Once you have the right contacts, you may need to reintroduce the platform and membership through persuasion, customer education, system training, and perseverance
- You'll log and manage your activity using ChurnZero
- You'll run regular product demos and training sessions to help customers get the most out of the platform
- You'll answer inbound calls and emails about memberships and the technology
- You'll provide exceptional service to customers, supporting them throughout their journey with the technology
- You'll act as the voice of the customer, providing feedback to Senior Management and the Product team
Requirements:
- 1 year of commercial experience (we can provide sector training)
- Demonstrating a basic understanding of construction or supply chain risk management is preferable
- Exceptional communication skills are essential – you must be able to write and speak clearly, explaining complex processes in a straightforward way
- You must be comfortable on the phone with customers
- You should love working with customers
- You should be enthusiastic and passionate about your job
- You should be able to learn quickly
- You should be able to prioritize tasks and perform effectively under pressure
- You should be dependable, organized, and able to follow through on commitments both internally and externally
- You should enjoy technology and be comfortable working with computers
What We Offer:
- A fast-paced environment within a rapidly expanding business
- A competitive salary: £25,000 - £30,000 per annum
- Wellness fund or private medical insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 Days Employee Assistance Programme
- Team and company offsite events
- Headspace mindfulness and meditation app
- Specsavers eye care voucher
- Free Tea, Coffee, and fruit every week at the Basingstoke office
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