Customer Success Executive

1 week ago

Hampshire, United Kingdom Once For All UK Full time

Once For All is a highgrowth cloudbased SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.

Role Summary:

We continue to evolve our Customer Success Department by working smarter to allow us to reach our churn and product adoption goals. This early career Customer Success Executive role is the perfect role for someone looking to get into Customer Success for the first time. Your primary goal is to delight and retain our customers.

Job Responsibilities:

  • Alongside the other Customer Success Executives youll own the overall relationship of a segment of our customer base and you will be responsible for maximising customer retention and minimising churn
  • Using our dedicated Customer Success technology Churnzero youll proactively identify disengaged customers at risk and help to reengage them
  • You may do research to find the correct points of contact and telephone numbers
  • Once you have the right contacts you may need to reintroduce the platform and membership through persuasion customer education system training and perseverance.
  • Youll log and manage your activity using ChurnZero
  • Youll run regular product demos and training sessions to help customers make the most of the platform
  • Youll answer inbound calls and emails about their memberships and the technology
  • Youll provide exceptional level of service for customers and support them through their journey with the technology
  • Youll act as the voice of the customer and provide feedback to the Senior Management and to the Product team

Knowledge Skills Experience and Qualifications:

The ideal candidate we would like would have most if not all the following qualities or experience:

  • Someone with 1 year of commercial experience
  • We will provide all of the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable
  • Someone with exceptional communication skills. You must be able to write and speak clearly and be able to explain complex processes to customers in a straightforward way
  • You must be happy to be on the phone with customers
  • Someone who loves working with customers
  • Someone who is enthusiastic and shows passion and excitement for their job.
  • Someone who can learn quickly
  • Someone who can prioritise and perform effectively under pressure
  • Someone who is dependable and organised and can follow through on commitments they make both internally and externally
  • Someone who loves technology and can work with computers

What we offer:

As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard:

  • Wellness fund or *Private Medical Insurance (dependent upon role)
  • Pension
  • Life Assurance x 3
  • 25 days holiday plus 8 Bank Holidays
  • Ongoing continual professional development (CPD)
  • Holiday purchase Scheme up to 5 days
  • 1 paid and 1 unpaid volunteering day
  • 24/356 Days Employee Assistance Programme
  • Team and company offsite events
  • Headspace mindfulness and meditation app
  • Specsavers eye care voucher
  • Free Tea Coffee and fruit every week Basingstoke office


  • Customer Success Executive

    1 week ago

    Hampshire, United Kingdom Once For All UK Full time

    OnceFor All is a highgrowth cloudbased SaaS subscription business. Ourtechnology helps our customers to manage their supply chaingovernance risk management and compliance. We work across publicand private sector and have over 250k customers across the UKacross 20 different sectors including construction transport retailhospitality education facility and...

  • Customer Success Associate

    1 week ago

    Hampshire, United Kingdom Once For All UK Full time

    At Once For All UK, we're on a mission to revolutionize supply chain governance and risk management. As a Customer Success Executive, you'll play a crucial role in helping our customers achieve their goals and overcome challenges.Key Responsibilities:Develop and maintain strong relationships with our customers to ensure their success and...

  • Customer Success Manager

    9 hours ago

    Hampshire, United Kingdom Once For All UK Full time

    Customer Success Executive RoleOnceFor All is a highgrowth cloudbased SaaS subscription business. Ourtechnology helps our customers to manage their supply chaingovernance risk management and compliance.We are looking for a talented Customer Success Executive to join our team, who will be responsible for maximising customer retention and minimising churn. The...

  • Customer Success Representative

    6 days ago

    Hampshire, United Kingdom Once For All UK Full time

    At Once For All UK, we're on a mission to revolutionize the way businesses manage their supply chain governance risk management and compliance. As a Customer Success Representative, you'll play a critical role in helping our customers achieve their goals and overcome challenges.Key Responsibilities:Develop and maintain strong relationships with a segment of...

  • Customer Service Executive

    1 month ago

    Hook, Hampshire, United Kingdom CV-Library Full time

    Shifts Patterns: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client who are based in Hook are seeking a Customer Service Executive to join their fast growing team. The purpose of this role is to deliver a customer obsessed approach through every interaction ensuring the...

  • Customer Service Executive

    4 weeks ago

    Hook, Hampshire, United Kingdom Mulberry Recruitment Full time

    Shifts Patterns: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00My client who are based in Hook are seeking a Customer Service Executive to join their fast growing team. The purpose of this role is to deliver a customer obsessed approach through every interaction ensuring the...

  • Sales Executive

    3 months ago

    Hampshire, United Kingdom Sytner Full time

    Sytner Group are excited to offer a Permanent Sales Executive role with a basic salary of £20,000 and the potential to make a generous commission.Our Sales Executives really are at the heart of ensuring that we deliver first class customer experiences to every customer that visits one of our dealerships.Joining us as a Sales Executive means you...

  • Senior Marketing Executive

    4 weeks ago

    Hampshire, United Kingdom Marketing Moves Full time

    We are seeking a results-driven Senior Marketing Executive to support operational marketing activities across the EMEA region.Senior Marketing ExecutiveEnterprise SoftwareHybrid/HantsResponsibilitiesSupport the development and implementation of regional marketing plans that drive demand generation, accelerate pipeline growth, and directly contribute to...

  • Senior Marketing Executive

    3 days ago

    hampshire, United Kingdom Marketing Moves Full time

    We are seeking a results-driven Senior Marketing Executive to support operational marketing activities across the EMEA region. Senior Marketing Executive Enterprise Software Hybrid/Hants Responsibilities Support the development and implementation of regional marketing plans that drive demand generation, accelerate pipeline growth, and directly contribute to...

  • CRM Executive

    4 weeks ago

    Hampshire, United Kingdom VMA GROUP Full time

    CRM Executive – 6 month FTCGreat opportunity for a CRM Executive to join a leading UK health insurance firm on a 6 month FTC with opportunity to go permanent.The successful candidate with have Salesforce experience and play a key role in managing and optimising our CRM system, driving customer engagement, retention, and business growth. You will work...

  • After Sales Customer Service Executive

    2 weeks ago

    Hook, Hampshire, United Kingdom CV-Library Full time

    After Sales Customer Service Executive Salary: £28,000 £29,500 Location: Hook Working Hours: Full-time 37.5 hours per week. Core hours are Monday Friday 9am 5.30pm, however 1 in every 10 weekends will be required. My client based in Hook are seeking an After Sales Customer Service Executive to join their fast growing team. The purpose of this...

  • French Customer Service Executive

    1 month ago

    Hook, Hampshire, United Kingdom CV-Library Full time

    Role: French Speaking Customer Service Executive Industry: IT Location: Hook, Hampshire Salary: £30,000-£35,000 Office Angels have teamed up with a forward thinking, dynamic client who are in the IT industry, are looking to recruit a French Customer services Executive. T. You will join an established team of individuals who are hardworking,...

  • Corporate Lawyer/Senior Lawyer

    2 months ago

    Hampshire, United Kingdom Novo Executive Search Full time

    Our client is a well-established and highly successful law firm that offers expert & trusted legal advice to a broad range of clients. Due to continued growth, there exists the key strategic requirement to recruit a Corporate Lawyer into the company's office in Hampshire. Help to ensure this Corporate team is successful; Be involved with company networking...

  • Executive Chef

    4 weeks ago

    Hampshire, United Kingdom Liberation Group Full time

    Unlock Your Culinary PotentialWe are a dynamic and award-winning business that prides itself on giving our chefs the freedom to create premium, seasonal menus that exceed our customers' expectations. Our kitchens are friendly, welcoming, and positive environments where high standards are always striving to be achieved.We are seeking a talented Chef de Partie...

  • Executive Chef

    4 weeks ago

    Hampshire, United Kingdom Liberation Group Full time

    Unlock Your Culinary PotentialWe are a dynamic and award-winning business that prides itself on giving our chefs the freedom to create premium, seasonal menus that exceed our customers' expectations. Our kitchens are friendly, welcoming, and positive environments where high standards are always striving to be achieved.We are seeking a talented Chef de Partie...

  • CFO for PE-Backed Business Services

    2 weeks ago

    Hampshire, United Kingdom Marks Sattin Executive Search Full time

    Job OpportunityMarks Sattin Executive Search is seeking an experienced CFO to join a rapidly growing PE-Backed B2B business.The ideal candidate will have a strong background in financial leadership, with experience in scaling up and taking a business through an exit. They will be responsible for driving the business's financial strategy, working closely with...

  • CFO for PE-Backed Business Services

    2 weeks ago

    Hampshire, United Kingdom Marks Sattin Executive Search Full time

    Job OpportunityMarks Sattin Executive Search is seeking an experienced CFO to join a rapidly growing PE-Backed B2B business.The ideal candidate will have a strong background in financial leadership, with experience in scaling up and taking a business through an exit. They will be responsible for driving the business's financial strategy, working closely with...

  • Executive Pastry Chef

    4 weeks ago

    Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for excellence and a commitment to delivering exceptional experiences for our guests. Our team members around the world are the backbone of our success, and we're always looking for talented individuals to join our ranks.About the Role:We're seeking an experienced Executive Pastry Chef to lead our...

  • Executive Pastry Chef

    4 weeks ago

    Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for excellence and a commitment to delivering exceptional experiences for our guests. Our team members around the world are the backbone of our success, and we're always looking for talented individuals to join our ranks.About the Role:We're seeking an experienced Executive Pastry Chef to lead our...

  • Executive Pastry Chef

    1 month ago

    Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for excellence and a commitment to delivering exceptional experiences for our guests. Our team members around the world are the backbone of our success, and we're always looking for talented individuals to join our ranks.About the Role:We're seeking an experienced Executive Pastry Chef to lead our...