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Customer Success Associate

1 month ago

Hampshire, United Kingdom Once For All UK Full time

At Once For All UK, we're on a mission to revolutionize supply chain governance and risk management. As a Customer Success Executive, you'll play a crucial role in helping our customers achieve their goals and overcome challenges.

Key Responsibilities:

  • Develop and maintain strong relationships with our customers to ensure their success and satisfaction.
  • Identify and address potential issues before they become major problems, using our dedicated Customer Success technology, Churnzero.
  • Provide exceptional customer service, answering inbound calls and emails, and offering product demos and training sessions.
  • Act as the voice of the customer, providing valuable feedback to our Senior Management and Product teams.

Requirements:

  • 1 year of commercial experience, preferably in a customer-facing role.
  • Basic understanding of construction or supply chain risk management is a plus.
  • Exceptional communication and interpersonal skills, with the ability to explain complex processes in a clear and concise manner.
  • Ability to work in a fast-paced environment, prioritizing tasks and performing effectively under pressure.

What We Offer:

  • A competitive salary and benefits package, including wellness fund, pension, and life assurance.
  • Ongoing professional development opportunities, including training and mentorship.
  • A dynamic and supportive team environment, with regular team and company offsite events.