Maintenance Operations Manager

2 months ago


Linton, United Kingdom Marshall Recruitment Full time
About the Role

We are seeking an experienced professional to oversee the operational delivery of high-quality repairs and maintenance services across our mixed-tenure housing stock. This is a temporary role for 6-9 months, designed to enhance the customer experience and support the University's housing service.

Key Responsibilities
  • Repairs and Maintenance Services: Ensure the delivery of effective repairs and maintenance services across the housing estate, meeting quality standards.
  • Void Repairs Management: Oversee void repairs through surveyors and contractors, ensuring timely completion to minimize void loss.
  • Customer Engagement: Lead on resolving customer complaints and work with residents to foster positive engagement.
  • Strategic Contribution: Contribute to setting the strategic direction, budget planning, and reporting mechanisms for repairs services.
  • Contract Management: Manage service-related contracts, monitor contractor performance, and ensure services provide value for money.
  • Team Leadership: Provide day-to-day staff management, performance reviews, and development of the Housing Services Repairs Team.
  • Health and Safety Compliance: Ensure compliance with statutory requirements and drive safety standards across the residential estate.
Requirements
  • Proven Experience: Proven experience in managing housing repairs and maintenance, including voids, disrepair, and contractor management.
  • Health and Safety Knowledge: Strong knowledge of health, safety, and compliance within housing facilities management.
  • Customer Service: Excellent customer service and complaint resolution skills.
  • Financial Management: Ability to manage budgets, contracts, and report on performance metrics.
  • Leadership and Team Management: Strong leadership and team management capabilities.
  • Financial Reporting: Experience in financial management and preparing board-level reports.


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